Retour Online

When this product fits

For French consumer returns offering a clear choice between assisted drop-off and eligible mailbox collection. Select the hand-in channel before telling customers how to prepare their label.

How the return moves

1. 01

   The merchant sets the return destination and approved Retour Online journey.

2. 02

   The customer chooses eligible QR drop-off or prints the mailbox-return label.

3. 03

   Keep the deposit or collection evidence linked to the order.

Transport scope

Documented return origins

France

Receiving destination

France

Agree the receiving country and address for the selected product. Network presence alone does not confirm a return lane.

Available operating channels

Method tags show documented options. They depend on the selected country, merchant setup and hand-in channel; an absent tag does not mean a service is unavailable.

Label and hand-in requirements

Retour Online offers QR-based drop-off without customer printing, printed-label returns and eligible mailbox collection. International guidance directs customers to the local postal partner. Confirm product, address eligibility and integration: a French mailbox option is not a Europe-wide collection service.

How to scope the transport and handling cost

Start with the real parcel profile and route. Ask who holds the carrier account, who issues labels and who receives the transport invoice. Compare the complete return movement with warehouse work priced separately. A customer-facing free return still has a payer behind it.

• Origin postcode, receiving postcode and expected parcels per month.
• Packed weight and dimensions, product category and any restricted contents.
• Selected hand-in channel, printing arrangement and collection requirements.
• Transport charges, relevant surcharges, customs work and failed-return handling.

Records that make a return traceable

Connect the order or RMA to the transport reference before the parcel leaves the customer. A portal request, carrier acceptance scan and warehouse receipt describe different events. Keep each one so customer service can identify where an exception occurred.

• Return approval and the exact label or code issued.
• Proof of hand-in or completed collection and the tracking reference.
• Actual warehouse arrival, parcel condition and item-count reconciliation.
• Inspection findings and the merchant’s approved next action.

What happens after carrier delivery

At the agreed receiving location, PickPaket’s handling scope is set for your project. Decide what must be recorded at arrival and which work can proceed automatically. Stock that needs a decision stays linked to its original reference.