Customer Returns / sending code

When this product fits

For Finnish merchants who want customers to hand in a packed return using a short sending code. Suitable when printing an address label at home would add friction.

How the return moves

1. 01

   Provide a valid sending code through the merchant’s supported Posti solution.

2. 02

   The customer prepares the parcel and follows the code-marking instructions.

3. 03

   Hand in at a supported Posti locker or service point and retain the shipment reference.

Transport scope

Documented return origins

Finland

Receiving destination

Finland

Agree the receiving country and address for the selected product. Network presence alone does not confirm a return lane.

Available operating channels

Method tags show documented options. They depend on the selected country, merchant setup and hand-in channel; an absent tag does not mean a service is unavailable.

Label and hand-in requirements

Posti’s Finnish sending-code service allows customers to return parcels through Posti lockers and service points without printing an address label. The short code identifies the shipment and generates its transport barcode. Confirm the merchant’s supported sending-code solution and return instructions. This Finnish service does not establish identical return functionality across SmartPosti’s Baltic markets.

How to scope the transport and handling cost

Start with the real parcel profile and route. Ask who holds the carrier account, who issues labels and who receives the transport invoice. Compare the complete return movement with warehouse work priced separately. A customer-facing free return still has a payer behind it.

• Origin postcode, receiving postcode and expected parcels per month.
• Packed weight and dimensions, product category and any restricted contents.
• Selected hand-in channel, printing arrangement and collection requirements.
• Transport charges, relevant surcharges, customs work and failed-return handling.

Records that make a return traceable

Connect the order or RMA to the transport reference before the parcel leaves the customer. A portal request, carrier acceptance scan and warehouse receipt describe different events. Keep each one so customer service can identify where an exception occurred.

• Return approval and the exact label or code issued.
• Proof of hand-in or completed collection and the tracking reference.
• Actual warehouse arrival, parcel condition and item-count reconciliation.
• Inspection findings and the merchant’s approved next action.

What happens after carrier delivery

At the agreed receiving location, PickPaket’s handling scope is set for your project. Decide what must be recorded at arrival and which work can proceed automatically. Stock that needs a decision stays linked to its original reference.