Shop Return / Collection request

When this product fits

For Dutch receiving operations needing both customer drop-off and collection. Decide the return product by origin country before presenting choices in your store.

How the return moves

1. 01

   Check whether the origin supports Shop Return, collection, or collection only.

2. 02

   Issue the approved label or arrange collection through the account holder.

3. 03

   Match the parcel-point receipt or collection event to the return reference.

Transport scope

Documented return origins

Austria, Belgium, Czechia, Denmark, Estonia, Finland, France, Germany, Hungary, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Bulgaria, Ireland, Italy, Croatia, Liechtenstein, Romania, Serbia, Switzerland

Receiving destination

Netherlands

Collection only · returns to the Netherlands

Bulgaria, Ireland, Italy, Croatia, Liechtenstein, Romania, Serbia, Switzerland

Agree the receiving country and address for the selected product. Network presence alone does not confirm a return lane.

Available operating channels

Method tags show documented options. They depend on the selected country, merchant setup and hand-in channel; an absent tag does not mean a service is unavailable.

Label and hand-in requirements

The Dutch offer combines parcel-point returns, labels in the box or on demand, digital QR labels and collection requests. With the digital option, a participating point prints the label. International options vary by origin: confirm both the return lane and whether drop-off or collection is enabled.

How to scope the transport and handling cost

Start with the real parcel profile and route. Ask who holds the carrier account, who issues labels and who receives the transport invoice. Compare the complete return movement with warehouse work priced separately. A customer-facing free return still has a payer behind it.

• Origin postcode, receiving postcode and expected parcels per month.
• Packed weight and dimensions, product category and any restricted contents.
• Selected hand-in channel, printing arrangement and collection requirements.
• Transport charges, relevant surcharges, customs work and failed-return handling.

Records that make a return traceable

Connect the order or RMA to the transport reference before the parcel leaves the customer. A portal request, carrier acceptance scan and warehouse receipt describe different events. Keep each one so customer service can identify where an exception occurred.

• Return approval and the exact label or code issued.
• Proof of hand-in or completed collection and the tracking reference.
• Actual warehouse arrival, parcel condition and item-count reconciliation.
• Inspection findings and the merchant’s approved next action.

What happens after carrier delivery

At the agreed receiving location, PickPaket’s handling scope is set for your project. Decide what must be recorded at arrival and which work can proceed automatically. Stock that needs a decision stays linked to its original reference.