Evri Returns

When this product fits

For UK retailers offering customers a choice of ParcelShop, Locker or collection. The selected channel determines whether the customer needs a printer.

How the return moves

1. 01

   Find the participating retailer and request the authorised return.

2. 02

   Use the supplied code at a compatible ParcelShop, or follow the chosen Locker or collection booking’s label instructions.

3. 03

   Hand in or complete the booked collection, then retain the return tracking reference.

Transport scope

Documented return origins

United Kingdom

Receiving destination

United Kingdom

Agree the receiving country and address for the selected product. Network presence alone does not confirm a return lane.

Available operating channels

Method tags show documented options. They depend on the selected country, merchant setup and hand-in channel; an absent tag does not mean a service is unavailable.

Label and hand-in requirements

UK retailer returns may use ParcelShop, Locker or booked collection when offered. A supported ParcelShop can print from the supplied code. Evri’s retailer-return and general Locker instructions describe different label workflows, including on-site printing for supported bookings. Confirm the retailer, chosen location and issued code before telling a customer where a label will be printed.

How to scope the transport and handling cost

Start with the real parcel profile and route. Ask who holds the carrier account, who issues labels and who receives the transport invoice. Compare the complete return movement with warehouse work priced separately. A customer-facing free return still has a payer behind it.

• Origin postcode, receiving postcode and expected parcels per month.
• Packed weight and dimensions, product category and any restricted contents.
• Selected hand-in channel, printing arrangement and collection requirements.
• Transport charges, relevant surcharges, customs work and failed-return handling.

Records that make a return traceable

Connect the order or RMA to the transport reference before the parcel leaves the customer. A portal request, carrier acceptance scan and warehouse receipt describe different events. Keep each one so customer service can identify where an exception occurred.

• Return approval and the exact label or code issued.
• Proof of hand-in or completed collection and the tracking reference.
• Actual warehouse arrival, parcel condition and item-count reconciliation.
• Inspection findings and the merchant’s approved next action.

What happens after carrier delivery

At the agreed receiving location, PickPaket’s handling scope is set for your project. Decide what must be recorded at arrival and which work can proceed automatically. Stock that needs a decision stays linked to its original reference.