Poste Delivery Business · Reverse

When this product fits

For Italian e-commerce operators using Poste Delivery Business and needing a defined reverse-shipping option. Treat Reverse as a paid contract option when planning the customer journey.

How the return moves

1. 01

   Enable the applicable Reverse option and create the return waybill.

2. 02

   Offer the authorised domestic hand-in point or book the supported home collection.

3. 03

   Link the postal receipt or collection event to the merchant’s return record.

Transport scope

Documented return origins

Italy

Receiving destination

Italy

Agree the receiving country and address for the selected product. Network presence alone does not confirm a return lane.

Available operating channels

Method tags show documented options. They depend on the selected country, merchant setup and hand-in channel; an absent tag does not mean a service is unavailable.

Label and hand-in requirements

Reverse is a paid option of Poste Delivery Business. Domestic customers can use home collection, post offices or eligible Punto Poste locations. International returns use the foreign postal operator’s post office under the relevant offer. Confirm the contract, waybill process and origin-country options.

How to scope the transport and handling cost

Start with the real parcel profile and route. Ask who holds the carrier account, who issues labels and who receives the transport invoice. Compare the complete return movement with warehouse work priced separately. A customer-facing free return still has a payer behind it.

• Origin postcode, receiving postcode and expected parcels per month.
• Packed weight and dimensions, product category and any restricted contents.
• Selected hand-in channel, printing arrangement and collection requirements.
• Transport charges, relevant surcharges, customs work and failed-return handling.

Records that make a return traceable

Connect the order or RMA to the transport reference before the parcel leaves the customer. A portal request, carrier acceptance scan and warehouse receipt describe different events. Keep each one so customer service can identify where an exception occurred.

• Return approval and the exact label or code issued.
• Proof of hand-in or completed collection and the tracking reference.
• Actual warehouse arrival, parcel condition and item-count reconciliation.
• Inspection findings and the merchant’s approved next action.

What happens after carrier delivery

At the agreed receiving location, PickPaket’s handling scope is set for your project. Decide what must be recorded at arrival and which work can proceed automatically. Stock that needs a decision stays linked to its original reference.