Devolução Fácil / Easy Return

When this product fits

For Portuguese stores that want a return code customers can use at CTT points or eligible Locky lockers. Decide whether the buyer or merchant funds the return before launch.

How the return moves

1. 01

   The customer identifies the participating seller and starts the return online.

2. 02

   Complete the applicable approval and payment step, then receive the return code.

3. 03

   Take the packed parcel to the eligible CTT point or Locky locker.

Transport scope

Documented return origins

Portugal

Receiving destination

Portugal

Agree the receiving country and address for the selected product. Network presence alone does not confirm a return lane.

Available operating channels

Method tags show documented options. They depend on the selected country, merchant setup and hand-in channel; an absent tag does not mean a service is unavailable.

Label and hand-in requirements

In Portugal, Devolução Fácil lets customers start a return online and hand in a packed parcel at a CTT shop, point or eligible Locky locker using the return code. The platform distinguishes customer-paid and merchant-funded arrangements. The merchant-funded Easy Return option requires the relevant CTT contract. Confirm seller participation, payment and parcel eligibility before drop-off.

How to scope the transport and handling cost

Start with the real parcel profile and route. Ask who holds the carrier account, who issues labels and who receives the transport invoice. Compare the complete return movement with warehouse work priced separately. A customer-facing free return still has a payer behind it.

• Origin postcode, receiving postcode and expected parcels per month.
• Packed weight and dimensions, product category and any restricted contents.
• Selected hand-in channel, printing arrangement and collection requirements.
• Transport charges, relevant surcharges, customs work and failed-return handling.

Records that make a return traceable

Connect the order or RMA to the transport reference before the parcel leaves the customer. A portal request, carrier acceptance scan and warehouse receipt describe different events. Keep each one so customer service can identify where an exception occurred.

• Return approval and the exact label or code issued.
• Proof of hand-in or completed collection and the tracking reference.
• Actual warehouse arrival, parcel condition and item-count reconciliation.
• Inspection findings and the merchant’s approved next action.

What happens after carrier delivery

At the agreed receiving location, PickPaket’s handling scope is set for your project. Decide what must be recorded at arrival and which work can proceed automatically. Stock that needs a decision stays linked to its original reference.