DHL Retoure / Retoure International

When this product fits

For merchants bringing European returns into a German receiving location. Use domestic DHL Retoure for German customers and assess Retoure International for each overseas market.

How the return moves

1. 01

   Agree the receiving address and merchant account before generating labels.

2. 02

   Send the correct domestic or international label with the order reference.

3. 03

   The customer uses the acceptance network stated for the origin country.

Transport scope

Documented return origins

Germany, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, United Kingdom, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Austria, Poland, Portugal, Romania, Sweden, Switzerland, Slovakia, Slovenia, Spain, Czechia, Hungary, Cyprus

Receiving destination

Germany

Agree the receiving country and address for the selected product. Network presence alone does not confirm a return lane.

Available operating channels

Method tags show documented options. They depend on the selected country, merchant setup and hand-in channel; an absent tag does not mean a service is unavailable.

Label and hand-in requirements

International returns to Germany through participating postal networks. Merchants can enclose labels or provide them through customer service, a booking link or web service. Confirm the origin country and receiving address. A German domestic mobile return QR code does not establish QR availability abroad.

How to scope the transport and handling cost

Start with the real parcel profile and route. Ask who holds the carrier account, who issues labels and who receives the transport invoice. Compare the complete return movement with warehouse work priced separately. A customer-facing free return still has a payer behind it.

• Origin postcode, receiving postcode and expected parcels per month.
• Packed weight and dimensions, product category and any restricted contents.
• Selected hand-in channel, printing arrangement and collection requirements.
• Transport charges, relevant surcharges, customs work and failed-return handling.

Records that make a return traceable

Connect the order or RMA to the transport reference before the parcel leaves the customer. A portal request, carrier acceptance scan and warehouse receipt describe different events. Keep each one so customer service can identify where an exception occurred.

• Return approval and the exact label or code issued.
• Proof of hand-in or completed collection and the tracking reference.
• Actual warehouse arrival, parcel condition and item-count reconciliation.
• Inspection findings and the merchant’s approved next action.

What happens after carrier delivery

At the agreed receiving location, PickPaket’s handling scope is set for your project. Decide what must be recorded at arrival and which work can proceed automatically. Stock that needs a decision stays linked to its original reference.