Set the route and label owner before approval
For Paq Retorno, Correos describes preparing the shipment and supplying its label or shipment code. SEUR’s e-commerce return process offers a Pickup shop, home or workplace option. These are service-specific choices; a convenient local point does not establish that the label reaches your intended warehouse.
Name the account holder, invoice payer and person issuing the customer instructions. Confirm both postcodes and the packed parcel profile. If receiving will take place outside Spain, qualify that international product separately before advertising the same return journey to every customer.
Give the customer one usable hand-in instruction
Citypaq’s return process uses the retailer’s return code and a suitable locker compartment; Correos handles the return label. A locker collection PIN from an earlier delivery is a different instruction. Include the selected return point, packaging requirement and the reference the customer should retain.
SEUR’s published e-Devoluciones flow instructs the customer to print and attach the label. Use the actual booking instructions when offering a printerless alternative. Establish who resolves a rejected code, unavailable compartment or missed collection before the customer tries a different channel.
Connect the Spanish hand-in to warehouse decisions
Keep the approved request, actual label or code and transport reference together. Ask for the available deposit or collection evidence when acceptance is unclear. A return request alone does not show that a parcel entered the carrier network.
At the agreed receiving site, reconcile the parcel against its order or RMA, then record item quantities and condition under the handling brief. Separate unidentified arrivals and disputed contents for a merchant decision. Inspection, storage and consolidation need their own instructions; a carrier delivery event does not authorise a customer refund.
Products for returns from Spain
These products document the customer’s return origin. The receiving country, merchant account and exact hand-in method must also fit the route. Network coverage alone does not confirm a bookable return.
Paq Retorno
- Receiving destination
- Spain
- Documented methods
- Drop-off point · Returns portal
Devoluciones e-commerce
- Receiving destination
- Spain
- Documented methods
- Drop-off point · Home / mailbox collection · Returns portal
DHL Retoure / Retoure International
- Receiving destination
- Germany
- Documented methods
- Drop-off point · Returns portal
Shop Return / Collection request
- Receiving destination
- Netherlands
- Documented methods
- Drop-off point · Home / mailbox collection
ShopReturnService
- Receiving destination
- Confirm for the route
- Documented methods
- Drop-off point
PostNord Return
- Receiving destination
- Confirm for the route
- Documented methods
- Drop-off point
Before you issue labels
- Provide the Spanish origin and receiving address with both postcodes; identify any international leg.
- Describe packed weight, dimensions, product category and expected monthly returns.
- Choose office, locker, Pickup shop or collection and confirm the exact label or code supplied.
- Agree the receiving record, inspection scope, exception owner and authorised onward action.
Local return questions
Can the customer return without a home printer?
Some Correos flows provide label printing from the shipment code. Confirm the selected product and acceptance point. Send the customer the correct code and the packaging instructions together; a general promise of printerless returns leaves the physical hand-in unresolved.
Does a Citypaq return always need an app reservation?
Correos describes both direct locker deposit and an app-based reservation route. Follow the flow supported by the retailer’s return code and the chosen locker. Include what the customer should do when no suitable compartment is available.
Can the same SEUR instructions cover every return?
Use the specific return booking and its issued documents. A customer-service template should retain the selected hand-in point, preparation instructions and booking reference. Agree any different printing arrangement before changing that message, then pass the same reference to the receiving team.
Official material behind this guide
- Correos · Paq RetornoReviewed · October 30, 2026
- Correos · Devuelve con CitypaqReviewed · October 30, 2026
- SEUR · Devoluciones e-commerceReviewed · October 30, 2026
- Correos · Portal de DevolucionesReviewed · October 30, 2026