Scope to confirm
Failed-delivery or carrier returns
A transport location is not automatically a buyer-return processing warehouse. Confirm custody and release first.
- When this fits
- A parcel has been refused, could not be delivered or is returning through the original carrier.
- Prepare
- Original tracking, carrier notices, parcel contents, sender or merchant authority and the desired next destination.
- Confirm before proceeding
- Who holds the parcel, the carrier’s return or release options, deadlines and charges. Arrange onward handling only after release is confirmed.
